Privacy Rules
Your data is collected solely for the purpose of offering you our services in the best conditions. Our company is committed to respecting the confidentiality of your data. Below you will find details on how your personal information such as your name, address, email, etc. will be used. These rules apply exclusively to data collection on illusionantwerpen.be via contact forms.
Using the site and filling out forms implies your agreement to the collection of your personal information, which will be used as follows:
What information is collected?
We sometimes collect the general contact details of the visitor, namely (depending on the available fields) their name, surname, full address, telephone number, email address, as well as information specific to the services for which your request will be made.
What do we do with your information?
The purpose of collecting your data is to respond to your information requests in relation to the services and products contained on illusionantwerpen.be (catalogue requests, price information, quote requests, or general information).
Customer communication: Using your data, we may contact you as we consider this exchange an integral part of our service. We may use your email and/or postal address to inform you of our news, promotions, and third-party offers that may interest you. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of each email.
Sharing of your information
Your collected data will never be shared with third-party companies.
Deletion of your personal information
If your information is stored in a database and used for sending newsletters (see paragraph above: customer communication), you can always unsubscribe by clicking the link provided for this purpose at the bottom of each email.
What are cookies?
The site illusionantwerpen.be uses cookies, a common practice on many websites. Cookies are small amounts of information stored in text files that are saved on your computer when you visit illusionantwerpen.be. The information stored in these files will be sent back to our server on your next visit.
What are cookies used for?
Cookies have two functions: facilitating navigation on a website, and collecting information, such as remembering the contents of your shopping cart or your user account password. Thanks to this, on your next visit to illusionantwerpen.be, you will find the products you had placed in your cart, and you won't need to enter your password to log in.
Do cookies store personal information?
Cookies do not store any personal information, nor any information that could identify you as a person. Furthermore, cookies cannot damage your computer (files).
We use the following types of cookies:
Functional cookies: Functional cookies are used to facilitate your navigation on illusionantwerpen.be. We use functional cookies to allow you to add products to your cart and find them when you return. We also use cookies that, when we use the online chat function, allow us to follow your on-screen transactions and guide you step by step if needed. A cookie checks whether the user has closed an explanatory pop-up so it doesn't reappear on each visit. A cookie is also used to stop displaying the cookie information bar once the user has closed it.
Analytics cookies: These cookies allow us to analyse the browsing behaviour of visitors to illusionantwerpen.be. We use them to improve the user-friendliness of the site where applicable.
Advertising cookies: These cookies allow us to analyse the relevance of the advertisements we publish on illusionantwerpen.be. We use them to identify and display the advertisements and promotional offers that best match your interests.